Feedback from previous guests about their experience.
52%
liked the hotel and would stay again
Value for money
Sun lounges
Poor dining quality
Inadequate room size
5.2/10
Guest rating
Rooms
5.0
Location
5.0
Service
5.7
Dining
5.0
Guest reviews
5.2/10
based on 3 reviews
3/5
based on 186 reviews
7.0
7.0/10 based on 477 reviews
#55 of 61 Speciality lodging in Caloundra based on Tripadvisor
John
United Kingdom,
March
2024
5.0/10
I decided to leave the hotel at 6 am on the day of departure as we didn't want to stay any longer. The room had been charged to my credit card before we got there and was more than we booked for. The location was at the other end of the hotel, which was not ideal. The rooms needed a deep clean, especially around the edges of the carpet and there was mold in the shower grout.
Rooms
5.0
The rooms were not in the best condition, needing a deep clean and maintenance. They were located at the other end of the hotel.
Service
5.0
The service was disappointing with one staff member being rude like I interrupted their afternoon.
Location
6.0
The location was convenient to clean BBQ and get where I needed to when meeting people, but we didn't get time to appreciate other facilities due to the cold weather.
Dining
5.0
The dining experience was a letdown, needing upgrading and lacking freshness. The breakfast was not value for money, offering limited options for the high price paid.
Facilities
5.0
The facilities were not in great condition, needing upgrading and maintenance.
John
United Kingdom,
September
2023
5.8/10
The hotel had some drawbacks like a smoky smell upon arrival, difficulties with the underground car park, and offensive notes in the room. On the positive side, the staff was friendly and accommodating, and there were additional services like dry cleaning available. The location was reasonable but distant from the water.
Rooms
5.0
The room had a smoky smell when we arrived, and the notes about extra charges for room cleanliness were off-putting. The view was far from the water, and there was an unpleasant smell in the ensuite.
Service
8.0
The staff were super friendly and helpful, offering services like dry cleaning and grocery shopping. However, we encountered a situation where another guest took our spot for parking.
Location
5.0
The location was a bit out of the way in Battery Hill and lacked proximity to the water views. We observed some unpleasant activities in the surroundings late at night.
Dining
7.0
The dining experience had its positives with a nice start to the day with complimentary breakfast. However, the options were limited, especially for the paid breakfast.
Facilities
5.0
Jackie
United Kingdom,
May
2023
5.0/10
My stay at the hotel was overall nice and great for the value of money. The room was very tiny and there were a few things broken that hadn't been fixed, making it a poor use of space.
Rooms
5.0
Although the room was tiny and some things were broken, it was clean and offered good value for money.
Service
6.0
The staff at the hotel were friendly and welcoming on arrival. However, I was charged more for the room than the price on the website. I also found it inconvenient to be 'greeted' by a text message and to have only one door key in a safe.
Location
5.0
The hotel was located away on the Sunshine Coast, far from where I needed to be. On the positive side, it offered different pools, BBQ areas, and sun lounges, but was lacking in wash bay facilities.
Dining
5.0
The dining experience was most disappointing, with the attendant more interested in his phone than guests. The breakfast options were limited and of poor quality.
Facilities
6.0
The hotel had various facilities like different pools, BBQ areas, and sun lounges, but lacked proper dining amenities.